Contact Us
Have a question, suggestion, or need assistance? Our team is here to help. Reach out using the form below or contact us directly through any of the channels listed on this page.
Send Us a Message
Fill out the form below and our team will get back to you within 48 hours during business days. Please provide as much detail as possible so we can assist you effectively.
General Inquiries
For questions about Polar Spin Arcade, our arcade experiences, platform features, partnerships, or any general feedback, reach out to our main support team. We welcome all inquiries and strive to provide helpful, friendly assistance to every member of our community.
Email: hello@polarspinarcade.com
Privacy and Data Requests
For privacy-related inquiries, data access requests, data deletion requests, or any concerns related to how your personal information is handled under PIPEDA, please contact our dedicated Privacy Team. We take every privacy inquiry seriously and will respond within 30 days as required by Canadian privacy legislation.
Email: privacy@polarspinarcade.com
Legal Inquiries
For questions about our Terms of Service, legal notices, intellectual property matters, or any other legal concerns, please contact our legal team. We are committed to operating transparently and in full compliance with Canadian federal and provincial laws and regulations.
Email: legal@polarspinarcade.com
What to Expect
We value every message we receive and are committed to providing timely, helpful responses to all inquiries. Here is what you can expect after reaching out to our team:
- General Inquiries: We aim to respond to all general inquiries within 48 hours during business days (Monday through Friday). Complex questions may require additional time for a thorough response, in which case we will acknowledge your message and provide an estimated timeline.
- Technical Support: For urgent technical issues affecting your ability to use the Platform, we prioritize responses and aim to address them within 24 hours during business days. Please include detailed information about your device, browser, and the specific issue for the fastest resolution.
- Privacy Requests: In accordance with PIPEDA, we will acknowledge your privacy-related request within two business days and provide a substantive response within 30 days. Requests for data access or deletion are handled with the highest level of care and confidentiality.
- Legal Inquiries: Legal matters are reviewed carefully by our team. We will acknowledge receipt within two business days and provide a substantive response as promptly as the nature of the inquiry allows.
Looking for Quick Answers?
Many common questions are already answered in our FAQ and Help Center. Check there first for the fastest resolution to your inquiry.