Privacy Policy

Last Updated: March 21, 2026

1. Introduction

Polar Spin Arcade ("we," "us," or "our") operates the website polarspinarcade.com (the "Platform"), a free social entertainment platform available to adults aged 19 and older in Canada. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Platform and interact with our digital experiences, including Sweet Alchemy Lab and any other interactive modules we may offer.

This Privacy Policy applies to all information collected through our Platform and any related services, communications, or events. By accessing or using Polar Spin Arcade, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our Platform immediately.

We are committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable Canadian provincial privacy legislation. Our privacy practices are guided by the ten fair information principles set out in Schedule 1 of PIPEDA, ensuring that your personal information is handled responsibly and transparently at every stage.

2. Information We Collect

We collect various types of information to provide and improve our free social entertainment Platform. The following table details the categories of data we may collect, the purpose for collection, and our retention practices:

Data Type Purpose Retention Period
Name & Email Address Contact form submissions, responding to inquiries, and service communications 24 months from last interaction
Age Verification Response Confirming eligibility to access the Platform (19+ requirement) Duration of browser session (localStorage)
IP Address Security monitoring, fraud prevention, and approximate geolocation for compliance 12 months
Browser & Device Information Optimizing Platform performance and ensuring compatibility 12 months
Usage Data & Interaction Logs Improving arcade experiences, understanding feature engagement, and analytics 18 months
Cookie Preferences Remembering your cookie consent choices 12 months
localStorage Data (psa_ prefix) Saving arcade progress, preferences, and session state locally on your device Until cleared by user

We do not collect financial information, payment details, or any form of monetary transaction data. Polar Spin Arcade is entirely free, and no real money is involved at any stage of our Platform.

3. How We Use Information

We use the information we collect for the following purposes:

  • Providing and Maintaining Our Platform: To deliver our free social arcade experiences, ensure proper functionality of interactive modules like Sweet Alchemy Lab, and maintain the overall quality of our digital entertainment services.
  • Age Verification: To confirm that users meet the minimum age requirement of 19 years, as required by Canadian provincial regulations for entertainment platforms of this nature.
  • Communication: To respond to your inquiries submitted through our contact form, provide customer support, and send service-related notices when necessary.
  • Analytics and Improvement: To understand how users interact with our Platform, identify popular features, detect technical issues, and continuously improve the entertainment experience we offer.
  • Security and Compliance: To protect our Platform against unauthorized access, abuse, or fraud, and to comply with applicable Canadian laws and regulations.
  • Personalization: To remember your preferences, arcade progress, and settings using localStorage on your device, ensuring a seamless experience across sessions.

4. Cookies and Tracking

Our Platform uses cookies and similar tracking technologies to enhance your experience. For detailed information about the types of cookies we use, how they function, and how you can manage your preferences, please refer to our comprehensive Cookie Policy.

In summary, we use essential cookies necessary for Platform functionality, as well as analytics cookies to understand usage patterns. We also use localStorage with the prefix "psa_" to save your arcade progress and preferences locally on your device. You may manage your cookie preferences through the cookie consent banner displayed when you first visit our Platform, or through your browser settings at any time.

Third-party analytics services such as Google Analytics may set their own cookies when you visit our Platform with analytics cookies enabled. These third-party cookies are governed by the respective privacy policies of those services, and we encourage you to review them for further information.

5. Data Sharing

Polar Spin Arcade does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our Platform, conducting our business, or providing services to you (such as hosting providers and analytics services). These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.
  • Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, including requests from Canadian federal or provincial authorities.
  • Protection of Rights: We may disclose information when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Platform of any change in ownership or uses of your personal information.

6. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

  • Encryption of data in transit using TLS/SSL protocols
  • Secure server infrastructure with access controls and firewalls
  • Regular security assessments and vulnerability testing
  • Limited access to personal information on a need-to-know basis among our team members
  • Secure data storage with encryption at rest where applicable

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to taking all reasonable steps to safeguard your data in accordance with PIPEDA requirements.

7. Your Rights Under PIPEDA

Under PIPEDA and applicable Canadian provincial privacy legislation, you have the following rights regarding your personal information:

  • Right of Access: You have the right to request access to the personal information we hold about you. We will respond to your request within 30 days, as required by PIPEDA.
  • Right of Correction: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
  • Right to Withdraw Consent: You may withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. We will inform you of the implications of withdrawing consent.
  • Right to Complain: If you are not satisfied with our response to your privacy concern, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca.
  • Right to Data Deletion: You may request deletion of your personal information, subject to our legal obligations and legitimate business needs for retaining certain data.

To exercise any of these rights, please contact our Privacy Team at privacy@polarspinarcade.com. We will verify your identity before processing any request and respond within 30 days.

8. Children's Privacy

Polar Spin Arcade is intended exclusively for adults aged 19 and older in Canada. We do not knowingly collect personal information from anyone under the age of 19. Our Platform implements an age verification modal upon first visit to confirm that users meet this age requirement.

If we become aware that we have collected personal information from a person under the age of 19 without proper verification, we will take immediate steps to delete that information from our servers. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at privacy@polarspinarcade.com, and we will take prompt action to remove such data.

9. Data Retention

Polar Spin Arcade retains personal information only for as long as necessary to fulfill the purposes for which it was collected, as outlined in the data table in Section 2 of this Privacy Policy. Our retention practices comply with the limiting retention principle of PIPEDA.

When personal information is no longer required for its original purpose, and there is no legal obligation requiring us to retain it, we will securely delete or anonymize the data. Contact form submissions and related correspondence are retained for 24 months from the date of last interaction. IP addresses and browser information collected for security and analytics purposes are retained for 12 months. Usage data and interaction logs are retained for 18 months in an aggregated and anonymized format where possible.

Data stored locally on your device via localStorage (entries with the psa_ prefix) remains until you manually clear it through your browser settings or developer tools. We do not have the ability to remotely delete localStorage data from your device, but we provide clear instructions in our Cookie Policy on how to manage and clear this data.

10. Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you through the Platform or via email.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of Polar Spin Arcade following any changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the updated terms, please discontinue use of our Platform.

11. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Team:

We will acknowledge receipt of your inquiry within two business days and provide a substantive response within 30 days, as required under PIPEDA. If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Privacy Commissioner of Canada.

Age Verification

You must be 19 years or older to access Polar Spin Arcade. Please confirm your age to continue.